TERMS & CONDITIONS
At The Meat Men, we aim to give you a superb home shopping meat experience. Please ensure that you have read the following terms and conditions carefully before using The Meat Men; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.
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1. BECOMING A CUSTOMER
1.1 To place an order with us, you must have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply when you place your order.
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2. YOUR ACCOUNT
2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be able to edit your username and password, sign up to our newsletter and edit your details accordingly.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
2.4 Please ensure that you have read our statement on our privacy policy.
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3. CONTRACT
3.1 This website is operated by The Meat Men. Once you have placed an order on the website, we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.
3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.
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4. PRICE AND DELIVERY CHARGES
4.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.
4.2 The delivery charge applying to your order shall be set out at the time you checkout. No standard delivery charge shall be applied to orders with a value of £100 or more. Orders below that value shall be subject to a delivery charge. Unless you live locally which entitles you to free delivery.
4.3 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
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5. DELIVERY
5.1 We will always aim to deliver your order within the time period stated on checkout.
5.2 If your delivery is refused or not accepted at a recipient address, we cannot take responsibility for this and cannot offer a free replacement meat.
5.3 Events outside our control, for example, epidemics, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
5.4 From time-to-time delivery may take an additional day due to seasonal variations or volume. If you are ordering for a gift or a dinner party, we advise to always allow an extra 24 hours. Your meat will stay chilled in our packaging - which allows meat to be in transit for 36 hours.
5.5 Our free standard delivery is applied to your order when you have more than £100 worth of full price items in your bag. You can have both sale or promoted and full price items in your bag, but the full price items must total £100 or more. Free local delivery.
5.6 If live locally in the TA1 and TA2 areas you are entitled to free home delivery
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6. IF YOU ARE DISSATISFIED
6.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly by telephone, email, social media or the website.
6.2 Complaints in respect of service will be reviewed by our customer service and we promise to respond to you as quickly as possible.
6.3 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a replacement from the goods that have fallen short of your expectations within 3 working days of a complaint being received.
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7. WHAT WE WILL NOT BE LIABLE FOR
7.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
7.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
7.3 We will ensure that the contents of each box are clearly listed on our website, but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
7.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
7.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
7.6 Our packaging is designed to ensure our produce reaches you in perfect condition, but it is your responsibility to ensure that all goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce.
7.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. We will not except liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations.
7.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
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8. GENERAL
8.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
8.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
8.3 We reserve the right to change our website, policies and terms and conditions at any time, but this shall not affect the terms and conditions prevailing at the time you make a purchase.
8.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
8.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
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9. VOUCHERS & PROMOTIONAL CODES
9.1 Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
9.2 The Meat Men reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
9.3 Promotional codes cannot be used in conjunction with any other offers or promotions.
9.4 Some offers are not valid on sale items or other discounted products.
9.5 Promotional codes have no monetary value and cannot be exchanged for cash.
9.6 The Meat Men are not responsible and have no obligation to honour any promotional voucher code which is obtained via a third-party source such as a Voucher Code website if the code is not valid.
9.7 For any additional information, please contact our customer care team by calling 07904405500 or sending an email to themeatmen@hotmail.com.
9.8 Any multi-buy offer such as 3 for 2 or 5 for 4, will always deduct the cheapest item from the basket. Your order must contain all products and the basket will automatically deduct the cost for the cheapest item. Only valid on products marked as part of the promotion. Other promotional codes or offers will not be valid against multi-buy offer orders.
9.9 Gift Vouchers: gift vouchers are unique and single use only and will be received via email. Codes can be redeemed on any product.
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10. WEIGHTS OF PRODUCTS
10.1 Due to the nature of our products being dry-aged, some product weights may vary slightly at time of products being supplied. Any changes to weights will be clearly communicated to the customer.
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11. SHELF LIFE
11.1 The Meat Men will always deliver with the shelf life advertised on the product.
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12. RETURNS PACKAGING
12.1 Any returns supplied by our local delivery will be collect by us. Any returns supplied by DPD delivery must be placed back in the packaging originally supplied with re-frozen ice pack and DPD collection from your address with be organised by The Meat Men.
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